Big Al's

The staff are friendly and more than willing to help with anything u need and there nolegable staff in there fish room are great and the quality of there fish is the best around in my opinion

Their livestock guarantee is not a guarantee at all. Their policy states that they get to keep your money if your fish/animal dies. Only if it dies within 5 days after the sale, do you get a replacement but not without paying for it, albeit at a 50% discount. Think their policy needs to get with the times. Too much competition out there.

Decent stock, employees could be more helpful. Don't seem to be overly knowledgeable, but it's a chain store and to be expected. In response to the review complaining about them not selling fish to your BRAND NEW TANK as they would die, do research before you go into a hobby. The fish would likely die within a week depending on species. New tanks need AT LEAST 4 weeks of time to "cycle" to obtain a culture of nitrifying and nitrafying bacteria to detoxify ammonia.

Less dead fish at petsmart

This is my favourite fish store in my area because the staff are quite knowledgeable in the fish room, they are always busy with the tanks. I wish they had more staff. I also wish they took better care of the feeder fish. It's upsetting to see dead fish, it makes me feel like they don't care about the welfare of all the fish equally even if they are meant to be eaten by others, they still deserve a quality life. I also like their crickets because unlike most pet stores they've a variety of size

Lots of products. Variety of fish. Service is ok