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I am not normally someone who reviews restaurants on the web, but I stumbled upon this site and the reviews for KOI. I am SHOCKED at some of the negative reviews. I think it must be mostly malcontents who write reviews.. because I eat at this restaurant more than twice a month, and my husband and I always LOVE it. The Atmosphere is wonderfully chic, yet comfortable. The food is unique with fantastic flavours and presentation. The service has always been great, and we have had the pleasure of meeting both the owner, and the chef on numerous occasions. It is definately one of our favourite places to eat...and we eat out ALOT!! We eat here all year round... but if you really want a WONDERFUL patio experience.... this is THE spot. Cant wait to go back!!!
We eat here ALOT and LOVE the food and the atmosphere. It really is a hidden gem in Hamilton. We saw on our last visit that Koi actually won "Restuarant of the Year" at the Hamilton Tourism Awards. Well deserved!!!
The Customer Service was non existing. The waitress was definitely not experienced. We sat on the Patio with approx. 5 or 6 other tables. We actually witnessed a customer get up, go to a corner store and brought back her own Tomato Juice for the Bar to make her cocktail. The hair in the Tempura was a huge turn off! Would not recommend.
The place was busy (always a sign of something good going on) so we thought we'd check it out. Our server was a young girl but mature, polite and had us laughing. We showed up for some drinks and wound up staying for dinner. Great time over, nice people from start to finish. The food was savory just the way we like it!
The interesting thing about boutique dining destinations in Hamilton is there are none. With no competition the standards remain quite low. Koi is typical of the Hamilton pub-crawl district Hess Village, except it makes the attempt to appear as an uber-chic dining lounge. Our server was unattentive and seemed hung-over from the night before, she didn't check on us once during the meal so we went without drinks the whole time, the music was typical satellite broadcast downtempo, and the food as good as the pub next door. So if your looking for somewhere in Steeltown to look good in your new urban attire without standing out, this might be the place.. but if your looking for somewhere that puts forth an effort in creating a dining/lounge experience go elsewhere..
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