East Side Mario's

Fabulous lunch. Excellent service. Thanks Rylea

Very embarrased a...

Very embarrased at the service we recieved today! I had family from out of country with me and i raved about ur establishment. Unfortunately it took over an hr to get a kids meal and 3 adult meals...14 month old was ready to go...we had i guess a manager apologize but nothing even offered for the wait..not even $5 off our meal...i can honestly say that the last few times i have been in there the service has been terrible. So many other restaurants to choose from so i will not ever go back to brantford location!

Good food and service!

I recently went to East Side Mario's with a group of friends and really enjoyed it. I had a feeling of privacy in the booths which was nice to just sit and talk with friends. The food was fast and it was well done. I usually don't try new things, but I decided to tried Mario's Classic Chicken Parmigiana and loved it! The chicken was perfect and the sauce wasn't too much. The waitress was courteous and helpful, but didn't keep bugging us, which was very nice. She was also smart and efficient when we were trying to figure out who was paying for what dinners! East Side Mario's environment had a feeling of comfort and warmth which made the meal that much more enjoyable. I would definitely recommend East Side Mario's for dinner!

Not As Great As It Seems

I have been to East Side Mario's several times however, this last time wasn't as great as it has been in the past. It was crammed, with kids screaming and waitresses scrambling to get everyone's orders. The food was adequate, my cheese cappelletti tasted overcooked, and the ceasar salad didn't have enough dressing on it. The waitress didn't come once to check on us during our meal. The prices aren't too bad, but the food isn't anything to rave about. This is definitely microwave style, I could get better staying at home.

Pleasantly surprised!

I hadn't been to an East Side Mario's in quite some time, due to some bad experiences in the past (at other locations) but I was out of town meeting my vegetarian friend for a Christmas visit. East Side's is a place that has several options for her, so off we go. Please note that the price range I chose reflects that we were drinking cocktails as well. Food - very good. Between us, we had Calamari Fritti (which surprisingly did NOT have the consistency of rubber bands as it so often does at chain restaurants...I polished off most of it by myself), house salad and bread, and Cheese Capiletti (with jalapenos added - yum!) No complaints on any of the food at all. Cocktails were very good and nicely presented. Service - this is what impressed me the most on our visit. We received absolutely spot-on service from Sue, an obvious veteran of the restaurant biz who told us that she has, in fact, been waiting tables for over 30 years! It shows...in a VERY good way. Sue was the type of server who somehow shows up precisely when you need her, brings everything exactly as you want it, and by the time you dig in to your entree, you're good friends for the night. If you go, I would recommend that you ask if she is working and to sit in her section, as she was amazing in every possible way. When you are done, tip her at least 30% - she deserves it! Sue, if you (or your boss) read this, we were the 2 ladies with 6 huge bags of Christmas gifts to exchange who stayed all afternoon! If that is not specific enough for the season, I also wrote down the name of the book we were talking about for you, and I do hope that you read it because you would love it! :) Thank you for never making us feel rushed, even though we stayed forever, and for taking such good care of us - you made our day! (for those interested, the book was Waiter Rant...a must-read for anyone who has ever waited tables) All in all, a lovely afternoon with great company, good food and amazing service. My faith in ESM (at least this location) has been restored. We will definitely be back next time I am in Brantford, and asking for Sue!