Dr. Bail and her staff are exceptional human beings and the most caring vet hospital I've ever been to and I've had cats for 40 years. Now I have 8 cats and trust their health and welfare to only Dr. Bail. She loves every animal she treats as if it were her own. Might take a bit to get an appointment but she's always "squeezed " us in if the matter was urgent. Don't know what we'll do after Dr.Bail is gone ?
Receptionist was rude while making appointment. Waited a MONTH to get my kitten in, show up and stores closed with no indication of our appointment being cancelled. Completely unprofessional, 0/10 experience.
Dr. Bail is such a caring and wonderful Vet. She was such a sweetheart to my younger sister who is mentally challenged when she brought her older cat in.
They don't tell you what you want to hear - they tell you what you need to hear. They are very dedicated to the wellbeing of all animals that go through that door. The staff may come across as unwelcoming when in reality they are very straightforward and professional. It was there that I found out I would be losing by precious baby cat, and they offered me the kindest words and support I needed. They did not judge me nor get upset when I sobbed loud enough for everyone to hear. They truly care.