Just picked my dog up from her appointment after being called partway through about them having cut one of her dew claws right off with the clippers, and claiming to me that they had no knowledge of her dew claws on file when I know I have mentioned them before. They told me not to consider contacting a vet about it, and charged me full price after hurting my dog and giving her a less than average cut, very upset and not at all impressed.
My regular groomer was booked so I tried this service. The individual I dealt with ( Shawna?) was rough with my dog and when I attempted to express my concerns she became rude, aggressive in her language and even more unpleasant. If you care about your pet, think long and hard about using this service. Is there a rating lower than terrible?
Thank you for taking the time to reach out. We are very sorry that our services did not live up to your expectations Would it be possible for you to contact us regarding your experience. Unfortunately we are unaware of any possible negative experience a customer may of had at out location. We would very much like to have the opportunity to talk further with you.
Par jkpe5598
17 octobre 2017
I bought my dog in my dog and she was a mess. Tonight she is beautiful and is sitting on the couch very cozy. The best part is Betty loves being there. She is not traumatized at all. She loves going on and is happy to come home
Thank you for taking the time to give our Team such a lovely review. Betty was a pleasure
Par abfi9653
25 juillet 2017
Love the real 'spa' feel of this grooming salon. It is crisp and clean. Our fur baby always comes home looking great and smelling super fresh! The staff were extremely patient with her and always followed her lead as our baby tends to be nervous around strangers. But now she is so comfortable and trusting of the staff that she walks in willingly! Great shop with great staff. See you again soon!