We recently had our whole home done by Cranbrook Flooring, and we could not be happier! Clint was extremely helpful and the installer Jay was very friendly and did a great job on all our work. We highly recommend them.
A family business that reverts to thug tactics (Collection Agency) when it is tired of you trying to resolve your dissatisfaction with their services. They will sell you anything to make a sale; we relied on them for their guidance on selecting and installing our dream cork floor. The whole experience has been and is a nightmare. This cork should not be in bathrooms (in 2) now all warranty is void. Installer was a train wreck, staff lax, suggested fixes inane. So much more, so little space!
A good way to tell if a business is good is how they address and respond to concerns and problems. We had an issue with a product that we purchased and Cranbrook Flooring partnered with us in every way to get the issue resolved with the manufacturer. They never let us down. They were respectful of our concerns. They followed up and ultimately the issue was resolved t our full satisfaction. We have never come across such commitment to customer satisfaction before.
I am so happy with the work they did. My husband said the guys in store were super helpful and the installers were personable. It was a surprise from my husband to me, that he finish our kitchen. What a great surprise. The tiles look perfect!
I'm so happy with our experience at Cranbrook Flooring! It took me several weeks and many visits to decide. They were great every time. We are very happy with our experience and would recommend them to everyone.