Crunch Fitness - Waterloo

The gym is overcrowded most of the time, and for some reason they are not open late on weekends! I understand that they need to be closed at some point during the week for maintenance, but why do they make this on weekends when a large number of people have time off work and would like to go to the gym?? It would make way more sense to have the gym closed sometime during the week instead. Also there should be some formal complaints mechanism for people to submit suggestions and issue.

the management are so young they have no idea how to operate a facility, be responsible for employees who call customers names, and how to deal with customer complaints/nor how to cancel a membership properly (they will force you to continue to pay for well over 3 months after cancelation)

Very compact, crowded when i visited. Do u have not as busy times?