Unprofessional. Waste of time.
After we received a phone call from Byo-Steem informing us of their “special deal” we decided to go ahead and get our carpets steam cleaned as it had been on our mind to do it. The cleaner showed up looking extremely unprofessional and dirty. When I opened the door he marched into the house without even taking off his shoes and carrying some filthy equipment. After rudely confirming that we had asked for a basement room to be cleaned he bypassed us and headed straight through the house to the basement. He walked around for 10 seconds and asked about a stain on the carpet and as I tried to explain how the stain occurred he cut me off and told me that everyone is a liar. He told us that we should save our money and put it towards ripping up the carpet and replacing it and that we should rid ourselves of our pet. He continued to talk nonsense for almost an hour. It was obvious that this man has no intention of cleaning any carpets but kills the time slotted perhaps to make it look like he has been on site the whole time. In fact, he didn’t even look at the other rooms (which are completely stain-free) that he could still have steam cleaned. Luckily, no money was paid to this “company” and instead we put it towards renting a carpet cleaner at a local grocery store and are very happy with the results. Byo-Steem is not a “company” that anyone should waste their time with.